Terms of Service

Terms of Service

Effective Date: February 1, 2026 Last Updated: February 25, 2026

These Terms of Service (“Terms”) govern your use of the Flux platform (“Service”) operated by Socium IT (“we,” “us,” or “our”). By accessing or using Flux at fluxiod.com and app.fluxiod.com, you agree to be bound by these Terms.

Note: If you have an executed Master Services Agreement with Socium IT, your use of the Flux platform is also subject to the terms of the Master Services Agreement and Addendum F: Flux — Automated Service Management. In the event of a conflict between these Terms and the MSA, the MSA shall govern.

Acceptance of Terms

By creating an account or using the Service, you acknowledge that you have read, understood, and agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Service Description

Flux is a software-as-a-service (SaaS) portal designed for managing Lumen Internet on Demand (IoD) connections. The Service allows you to schedule bandwidth, monitor usage, and control costs across your Lumen IoD connections through integration with the Lumen API. Flux is not affiliated with or endorsed by Lumen Technologies.

User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information when creating your account and keep it up to date. You agree to notify us immediately of any unauthorized use of your account.

Payment Terms

Flux is billed on a monthly subscription basis:

  • Base fee: $50 per month for platform access.
  • Per-connection fee: $15 per month for each Lumen IoD connection managed through the Service.

Payments are due within thirty (30) days of the invoice date. All fees are non-refundable except as required by law. Late payments may bear interest at the rate of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is less. We reserve the right to change pricing with ninety (90) days’ written notice. Failure to pay may result in suspension or termination of your account.

Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws.
  • Attempt to gain unauthorized access to the Service, other accounts, or related systems.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Use the Service to transmit malicious code or engage in any activity that could harm our infrastructure.
  • Resell or redistribute access to the Service without our written consent.

Intellectual Property

The Service, including its design, features, and content, is owned by Socium IT and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during the term of your subscription.

Limitation of Liability

To the maximum extent permitted by law, Socium IT shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claims under these Terms shall not exceed the greater of (i) the fees paid by you in the twelve (12) months preceding the claim, or (ii) $10,000. The Service is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

Termination

You may cancel your subscription at any time through your account settings or by contacting support. We may suspend or terminate your account if you violate these Terms or fail to pay applicable fees. Upon termination, your right to use the Service ceases immediately. We may retain your data for up to 90 days after termination before deletion. The following sections shall survive termination of these Terms: Intellectual Property, Limitation of Liability, Governing Law, and Dispute Resolution.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Each party hereby submits to the exclusive personal and subject matter jurisdiction of Fulton County, Georgia for the resolution of any disputes arising hereunder.

Dispute Resolution

The parties agree to attempt to resolve any disputes arising under these Terms through good faith discussions. If a dispute cannot be resolved through good faith discussions, the dispute shall be resolved through binding arbitration in accordance with the commercial rules of the American Arbitration Association, in Atlanta, Georgia. The prevailing party may elect to confirm any final arbitration ruling with a filing in the appropriate court(s).

Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the “Last Updated” date. Continued use of the Service after changes constitutes acceptance of the revised Terms.

Contact Us

If you have questions about these Terms, please contact us at:

Socium IT 8735 Dunwoody Pl, #5746 Atlanta, GA 30350

For legal and official correspondence: comms@sociumit.com For general support questions: support@sociumit.com Website: https://www.sociumit.com